Cancellation/Reschedule Policy for 1:1 RN Calls

24 hours or more prior to first call: Cancel with full refund or reschedule via Calendly. Refunds will be issued within 3 business days. For package of 3 or 6 1:1 calls, if you have already had your first 1:1 call, no refunds are permitted. You may only reschedule remaining calls.

Less than 24 hours prior to call: Reschedule only via Calendly. For package of 3 or 6 1:1 calls, reschedules only permitted after initial call, no refunds.

Refunds: Refunds permitted only for the full purchase price in one transaction. Refund request will be granted if made 24 hours or more prior to first scheduled call. Refund will process within 3 business days of request on payment method used to purchase.

1:1 calls must be scheduled within 365 days from purchase. No refunds permitted outside of 365 day from purchase window. Any calls not scheduled within 365 days of purchase will be forfeited.

1:1 call remaining credit valid for 365 days from date of first scheduled call.

No refunds will be issued due to calls missed. There will be a 10-minute grace period before a call is considered cancelled. Length of call will only run for the allotted time slot when booking.

1:1 calls not transferable to another party. The postpartum parents utilizing the call and their baby (babies) are the only focus of the call. Others can be present during the call, but those who scheduled must be present.

Submit refund/cancellation request here.